Privacy Policy

Privacy Policy

At PromoConnect, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit www.promoconnect.in and use our services, including WhatsApp Bulk SMS, RCS and Voice SMS.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and business information such as:

• Name
• Company Name
• Email Address
• Phone Number
• Address
• Billing Details
• Other information required to provide our services

This data helps improve platform performance and enhance user experience.

2. How We Use Your Information

Your information is used to:

• Provide and manage our messaging services
• Process registrations, payments, and invoices
• Deliver campaigns and notifications
• Provide customer support
• Improve our platform and services
• Prevent fraud, misuse, and unauthorized access
• Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal data to third parties.

3. Customer Responsibility and Compliance

PromoConnect acts as a technology service provider.

Customers are responsible for:

• Obtaining proper consent from recipients
• Following TRAI and anti-spam regulations
• Maintaining lawful and verified contact databases
• Ensuring message content is legal and compliant

PromoConnect is not responsible for misuse of the platform by users.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information, including:

• Secure servers
• Restricted access controls
• Encrypted communication
• Regular monitoring systems

While we strive to protect your data, no online system is completely secure, and absolute security cannot be guaranteed.

5. Sharing of Information

We may share your information only with trusted partners such as:

• Telecom operators and messaging providers
• Payment gateways
• Cloud service providers
• Legal and regulatory authorities (when required by law)

All partners are bound by confidentiality obligations.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal requirements
• Resolve disputes
• Enforce agreements

After this period, data is securely deleted or anonymized.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve functionality
• Analyze traffic
• Enhance user experience

You may disable cookies in your browser settings; however, some website features may not function properly.

8. User Rights

You have the right to:

• Access your personal data
• Update or correct inaccurate information
• Request deletion (subject to legal obligations)
• Withdraw consent where applicable
• Raise concerns about data usage

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage users to review their privacy policies separately.

10. Children's Privacy

Our services are intended for business users and are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors.

11. Legal Disclosure

We may disclose personal information when required to:

• Comply with applicable laws
• Respond to court orders or government requests
• Protect our legal rights
• Prevent fraud or security threats

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

Continued use of our website or services indicates acceptance of the revised policy.